After your payment has been processed, the code should be automatically sent to you.
- Check your email for a message entitled: “Purchase Information”. The first words of the email will be: “Order Success”. The code will follow in that email.
- Log back into your Savemi account. Scroll down to “Recent Orders” and click “View”. The code will appear under “Billing Address.”
If neither of these methods are successful in retrieving your code, then take a screenshot of the order from your Savemi account (point 2 above) and email this to us:
Our support team can then use this screenshot to investigate why your code has not been delivered to you successfully.
Our “Official” hours of operation are AEST 8am to 6pm Monday to Friday.
One of the biggest business challenges that we have is that we live in the completely obverse time zone to most of the world. We are not big enough yet to outsource 24/7 customer service, but that in no way means that you will be left in the dark. It just may mean that we are offline when you are on. We will get back to you.
Thanks for shopping with us.
There are 2 major reasons for Orders being on hold:
Paypal induced coma
Recently Paypal have started doing checks on orders from “unverified” Paypal accounts. This immediately puts the order on hold until the review is complete
Be aware that this process may take longer than 24 hours. It is something beyond our control, but we are kinda glad that they are helping out by fraud screening.
Verified accounts have no issue with ordering or receiving codes – so it is suggested that you verify your Paypal account before continuing.
Savemi Fraud Screening
We have often been lauded at the depth of our fraud screening process. The downside of it – legitimate orders can some times get caught up. The major reason for this – the system picks up that you are from a country different to your billing address.
So if you are on holiday, or working away from home, use the address of where you are staying at the time. That way the system wont think that you are a fraudster trying to steal codes and sell them through an auction site.
If you have any questions on your order – please email firstname.lastname@example.org